Delivering remarkable experiences to guests driven by open communication
The Staybridge Suites Wilmington Brandywine Valley, managed by Synergy Hospitality Management, has recently been awarded the prestigious IHG Torchbearer Award for its exceptional performance in guest satisfaction. The Torchbearer Award is an annual recognition given to the best of the best in the IHG family of brands, and it is awarded to those hotels that exemplify the highest levels of guest satisfaction.
To qualify for the Torchbearer Award, a hotel must maintain elite status for the year and score highly in areas such as Guest Love, GSI, Cleanliness, Loyalty Recognition, and Loyalty Enrollments. The Staybridge Suites Wilmington Brandywine Valley has clearly excelled in all of these areas, demonstrating its commitment to providing guests with the best possible experience.
This award is a testament to the hard work and dedication of the entire team at the Staybridge Suites Wilmington Brandywine Valley.
“This is a big award, but an even bigger reward for the team,” states Carla Tomoschuk, Director of Sales for the hotel. “After the last few years, our team truly deserves this recognition for the level of commitment we’ve all put in to create memorable experiences for our guests in their home away from home.”
By consistently delivering exceptional service and maintaining high standards of cleanliness and service, they have earned the loyalty and appreciation of their guests.
Carla notes that communication is key to the successful management of any hotel, but particularly in the extended stay category. Daily stand ups for the team sets the tone for the day, while the General Manager, Chris Bryant leans into the mantra of “close the circle.” This refers to a continuous communication loop, addressing guest concerns and acknowledging compliments, as well as identifying improvement opportunities in real time.
Synergy Hospitality Management, which manages the Staybridge Suites Wilmington Brandywine Valley, is a leading hospitality management company known for its focus on guest satisfaction and operational excellence. This award is also a reflection of their commitment to building onsite teams that personify their high-touch, hands-on management culture.
Congratulations to the entire team at Staybridge Suites Wilmington Brandywine Valley for winning this well-deserved award! The team will celebrate with a visit from operational and sales leaders from IHG later this month to receive their trophy, and again with a team event led by Synergy.
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At Synergy Hospitality Management, we create remarkable experiences, not only for our guests but also the teams that serve them. Hospitality is our passion balanced by an unrelenting ambition to achieve profitable results. To learn more about our management services visit our Services page, or to join our award winning team visit our Careers page.