About Us - Synergy Hotels

Premier Hotel Management Services

Synergy is an ownership and management company providing premier services supporting the establishment of sound operating procedures in all aspects of hotel operations, with a key focus on revenue generation. This, in conjunction with the retention of the most highly skilled sales teams, consistently result in hotel performance which substantially surpasses our competitors.

Synergy Hospitality has the experience and drive to successfully manage hotel operations and create value through a positive and supportive work environment.

Why Choose Synergy

Simple Practices, Undeniable Results

Synergy Hospitality is a regional leader in hotel management and development consulting services. Synergy’s founder and President, Stephen Field, is a second-generation hotelier with over 25 years of experience in the industry. We are built with the knowledge and dynamic ability to assist hotel developers with the conceptual and physical development of a hotel asset; from construction, brand selection, market analysis, to staff onboarding, opening day and beyond.

By keeping our management practices simple and focused we can identify practical and profitable strategies for hotel properties to continually outperform in the marketplace. We limit the number of hotels our experts are responsible for, enabling our talent to be hands on and in touch with property needs.

We are passionate about creating a culture and work environment that attracts, nurtures, develops and rewards the most talented and dedicated team members in our industry. To us, the theory is simple: successful cultures equal successful hotels. A positive, team-focused culture that empowers passionate employees to take ownership of their work and above all, value the team experience and shared values we commit to daily is our secret.

Synergy’s Culture

A positive culture is the foundation for exemplary customer service. Our dedication to our team through open communication, diversity and mutual respect creates a family-like work environment. It’s this singular focus that results in legendary experiences for our team, customers and guests.

Some say we’re obsessed with our company culture – we prefer to say we’re passionate for our people.

The theory is simple:

Successful cultures equal successful hotels. At Synergy, we firmly believe that a positive hotel culture not only defines what we do, but who we are. We view our most important assets to be our Team Members. We develop and maintain a work environment that fosters the passionate commitment and professional advancement of our Team Members, attracting the best-qualified applicants and employ the finest hospitality teams in our respective markets.

A great brand and product will only bring a guest to a hotel once; the hotel’s culture makes these guests loyal fans and repeat clients. Our Team Members provide total satisfaction of our hotel guests by offering unparalleled customer service and added value to our hotel clientele. Regardless of the location, amenities, or service level of the individual hotel property, our common goal is to offer the best lodging value and guest experience in each of the markets in which we operate.

Driven by the shared passion of our Team Members, we consistently maintain and improve our hotel properties so that we always present the most desirable lodging accommodations to our guests.

Careers

Our Team

The Mid-Atlantic’s Premier Hospitality Management Team

Stephen Field

President

Martin St John

Chief Operating Officer

Helen Avgerinos

Vice President - Finance

Stephen Field

President

Stephen holds a BBA degree from the George Washington University School of Business Administration and Public Policy. Stephen’s lodging industry experience spans multiple major hotel brands as well as varied market segments, including up-scale full service, up-scale extended stay, upper mid-scale focused service, mid-scale full service, and economy hotels. He has hands-on experience managing complex hotel development, capitalization, construction, and renovation projects as well as daily hotel operations.

As a principal, Stephen shares the perspective of hotel ownership and has a practical approach to generating favorable operating results, starting with the creation of empowered hotel operating teams.

Stephen is active in the local and hotel business community and has held various pro-bono Board of Directors roles including:

The IHG Owners Association
Destination Delco – The Delaware Country Convention and Visitors Bureau

Martin St John

Chief Operating Officer

With a deep-rooted passion for the hospitality industry, Martin St John’s journey as a hotelier began at the New Jersey shore. Bringing over 30 years of unwavering dedication and experience to Synergy, he has held pivotal corporate leadership roles over the past two decades. His career trajectory saw him rise to the position of a full-service General Manager at the young age of 26, a testament to his early recognition in the industry. This led to his recruitment by IHG, where he spent the next 17 years as a Senior Area Manager and then Vice President of Operations for IHG’s company-managed estate. Following his successful tenure with IHG, Martin has served as Vice President of Operations for leading management companies.

Martin is renowned for his hands-on approach to owner relationships, extending his personal involvement to high-profile clients. His award-winning approach to portfolio performance is a testament to his dedication and expertise. This approach encompasses owner relations, guest satisfaction, associate satisfaction, profitability, and project improvement oversight.

Martin’s keen analytical and management skills have been instrumental in directing multi-unit portfolio(s) of resort hotels to upper-upscale properties. Martin demonstrates a collaborative leadership approach focused on the daily impact of the guest experience, revenue generation, and managing costs to create the highest returns to ownership.

Martin attended Stockton State College of New Jersey, where he studied business and accounting. He later earned a Master Certificate in Hospitality Management from Cornell University’s School of Hospitality Administration, focusing on marketing and financial management.

Helen Avgerinos

Vice President - Finance

Helen brings over 25 years of progressive accounting and finance experience to Synergy Hospitality, specializing in Property Management for the past 15 years, including CubeSmart (REIT) and Field Hotel Associates. Helen has a Bachelor’s degree in Accounting from Cabrini College. Helen focuses on financial reporting and budget analysis, banking and treasury management and GAAP reporting.

Her time management and analytical skills have proven to streamline processes, create efficiencies and bring cost savings to the bottom line. Helen is service oriented and a team player with a “hands on” approach that aligns seamlessly with Synergy Hospitality’s culture and core values.

Suzanne Sagullo

Vice President - Sales

Deirdre Martin

Corporate Controller

Amanda Kolakowski

Corporate Revenue Manager

Suzanne Sagullo

Vice President - Sales

As Director Sales & Marketing, Suzanne brings over 20 years of hospitality experience and supports the sales and marketing, revenue management, and e-commerce efforts, at a regional and property level. Suzanne joined Synergy Hospitality in 2007 as the pre-opening Director of Sales of the Staybridge Suites in Glen Mills. She works with the hotel sales teams in reaching their revenue goals, fostering a culture of sales excellence and identifying market trends. In 2013, Suzanne was promoted to Regional Director of Sales to drive results at our IHG extended stay portfolio.

Suzanne has worked in various operations and sales capacities at full service, select service, and extended stay brands to include Starwood, Hilton, IHG, as well as independent properties. Suzanne Holds a B.S. in Hotel Restaurant Management from University of Delaware.

Deirdre Martin

Corporate Controller

Deirdre has worked in the hospitality industry for 20 years, starting her career at Field Hotel Associates. In 2007, she transitioned to the Synergy Hospitality team, and became Synergy’s Corporate Controller in 2009. She has over 30 years’ combined experience in accounting, office administration and computer technologies, working in a variety of industries.

She is responsible for all aspects of the month-end accounting process, including oversight of the accounts payable process, preparation of financial statements, sales and use tax returns, bank reconciliations, cash forecasts and budgets.

Deirdre also oversees our IT systems and has developed tools which have proven to greatly improve a variety of processes including cash forecasting, budgeting and tax-exempt reporting. Her extensive knowledge, strong work ethic and acute attention to detail make her a great asset to Synergy’s accounting team.

Amanda Kolakowski

Corporate Revenue Manager

Amanda is responsible for contributing to the revenue management strategies for Synergy’s portfolio. Her role is to maximize revenue, profit, and market share associated with sleeping rooms at each property. In addition, she manages the processes associated with demand, revenue, forecasting, opportunity analysis, and inventory management.

Amanda also supports marketing and eCommerce efforts for Synergy and the hotel assets. Her analytical skills blend with her creative skills making her a well-rounded asset for this company. Amanda holds a Certification in Hotel Industry Analytics (CHIA) from CoSTAR and an Advanced Revenue Management Certification from eCornell.

Amanda became a member of the Synergy team in September of 2012 during a hotel opening in a Front Office position and transitioned roles as a Sales Manager. Opening that hotel has exposed her to all facets of the hotel operations while focusing her efforts on Sales and Revenue. Amanda’s favorite Core Value is “Play as a Team” because she loves collaborating with others on ideas to make our hotels great!