Hospitality for Hope

COVID-19 has devastated the hotel industry from an economic standpoint, but it has not extinguished the hospitality that is shining brightly within hotels across the country. Quiet rays of hope and healing can be found inside the Courtyard by Marriott Wilkes-Barre Arena. In partnership with American Hotel and Lodging Association (AHLA), the Hotel has joined the fight, providing accommodations to those most in need. Through AHLA’s new initiative – Hospitality for Hope,” the hotel has registered within the system to provide temporary housing for emergency and healthcare workers as the COVID-19 public health crisis grows.

Hospitality for Hope Initiative

Stephen Field, President of Synergy Hospitality Management, the management company for the hotel states “this has hit us all so deeply and so close to home.” “Our Hotels are demonstrating the best of us all, providing a helping hand to our communities in this time of need. As we continue to face this unprecedented public health emergency, we are doing what we can to give back to frontline healthcare workers, first responders and essential workers who continue to work around the clock to protect our community” continues Field. “Keeping our doors open is what we do best, our guests can rest easy knowing they have an alternative place to stay.”


“Our brand support team through Marriott has provided us with a comprehensive list of cleaning and sanitizing protocols to ensure we are providing the safest environment for our guests and our team members,” states April Hargraves, General Manager for the Hotel. “Our full team has been trained on all protocols, including new disinfecting procedures, and keeping detailed logs to ensure that all high guest touchpoint areas are sanitized on a 2-hour cycle.”  Additionally, the Hotel has implemented a decontamination procedure for all guestrooms upon a guest’s checkout, which also mandates that the guestroom will then sit vacant for 48 hours before a new guest can occupy that specific room.


The demands on healthcare facilities, medical staff, first responders and community workers continue to be overwhelming. In addition to the participation in the Hospitality for Hope initiative, we are also focused on local market outreach. We are here to offer additional beds for patients to recover or to self-quarantine in a safe environment. Within our walls, we offer quiet and peaceful spaces for those on the front lines that need to protect their family from undue stress, or to simply find a few hours of respite amidst the fight against the virus.


To connect directly with a hotel associate regarding the COVID-19 response or to inquire regarding needs for accommodations, please contact 570.235.6700. For reservations for the front line, please visit the link for Community Caregivers.


Media Contact

Suzanne Sagullo,

Regional Director Sales & Marketing

Phone: 610.225.2650

About Courtyard by Marriott

Since it first opened its doors more than 35 years ago, Courtyard by Marriott has been dedicated to creating an environment where great things can happen. Today, Courtyard is the hotel brand of choice for ambitious and enterprising guests who see business travel as a driver of personal fulfillment and professional growth. Fueled by Passion, the brand continues to evolve to meet guests’ needs, providing opportunities for guests to pursue both their personal and professional passions on the road. Courtyard is the smart, dynamic hotel that helps guests make the most of their time on the road. Combining innovative technology with style and comfort, the brand’s modern and open lobby provides guests with flexibility to work or relax. As an extension to Courtyard’s inviting public spaces, the Bistro is the hotel’s casual dining destination, serves as a place for its passionate guests to socialize, connect and collaborate. The new Bistro features a Classic American menu with a contemporary twist, morning or night featuring a variety of flavorful items and signature cocktails to satisfy every palate.


About Synergy Hospitality Management

As an award-wining independent hotel management company, we focus on creating remarkable experiences not only for our guests but also the team that serves them. Our proven hospitality management services are based upon a high-touch approach to management. From select service to full service operations, as well as extended stay properties, our experience is applied to maintain efficiencies and improve profitability. Our experience across many brands in the Mid-Atlantic region gives us the ability to apply best practices for hotel management in our expertly focused geography. To learn more about our management services or to join our team, visit


About AHLA

The American Hotel & Lodging Association (AHLA) is the sole national association representing all segments of the U.S. lodging industry and contributes nearly $660 billion to U.S. GDP. Headquartered in Washington, D.C., AHLA focuses on strategic advocacy, communications support, and workforce development programs to move the industry forward. Every day, America’s hotels make dreams come true, not just for our guests, but also for the 8.3 million people whose jobs we support—more than 1 in every 25 American jobs. Learn more at